Easy! Just fill up our form, and our project manager will reach out to you to reconfirm the details, and discuss other questions you might have.
We use mainly Slack, WhatsApp and Google Hangouts to communicate with our clients. Trello, Dropbox, and Google Drive are our primary tools to manage your projects. If you prefer to use other means or tools to move forward, just let us know!
Response time will depend on the subscription plan availed. Including support services, our Essentials will take up to 48 hours, while our best selling Package, Might as Well, takes only up to 12 hours respectively.
Turnaround time for projects depends on the complexity of the requests. When your project manager discusses the details you have submitted, they’ll be able to tell you when you can expect your design to circle back to you.
Good question! Again, this will depend on the complexity of your requirements, and also the number of hours still available for use in your current month.
You are welcome to request away, however, the number of hours you have in your plan is limited so choose requests wisely!
None at all, provided you have ownership of these brands.
Absolutely not. You can even cancel anytime if you no longer need our services, or just have to downscale requests for a period of time. Just make sure to do so before your next billing period so you don’t get charged for used hours.
A one hour video call with the team. We go through your wants, needs and goals so we can get a full understanding of your design needs.
Right now, we are using Stripe as our main method of payment. We’ll let you know once cash, checks, bank transfers or other payment options become available.
ESSENTIALS - Perfect for small businesses or rookie entrepreneurs with round-the-clock marketing needs to ramp up their content and attract more customers.
GOOD DEAL - Suitable for startups & marketing teams that want to grow and need to attract new users with more advanced designs.
MIGHT AS WELL - Ideal for medium to large businesses that need to get more things done, pronto.
If you’ve used up all your design hours for the month but still have design requests, you can simply wait for next month or upgrade your package to increase your hours.
If your next cycle date to refresh your package is too near and/or you need less than 20 hours more, you can top up on a per hour basis instead. Contact your project manager to determine an estimate based on your remaining design needs.
The beauty of a subscription plan is its flexibility. If you need more or less hours, just switch plans according to the demands of your business. Just remember to make the switch before your cycle refreshes.
Sign up to our yearly plan to get a 10% discount.
Cancel our subscription plan anytime by contacting your project manager or with a simple email to email@example.com. Remember to cancel before your cycle refreshes to avoid getting billed.
Oops! You cancelled after your cycle refreshed. Unfortunately, we cannot issue refunds if this happens.
No set up charges, no hidden charges, and no cancellation charges. Rates are already inclusive of tax, and stated in USD. Awesome, right?
Invoices are sent every 30 days, and will start exactly a month after you signed up.
Yes, you own rights
All of our designers are trained to check and double-check resources, icons, images, and fonts used on your design for trademark and copyright infringement. So you can have the confidence to use your completed designs without fear of trademark or copyright infringement.
Pornographic materials, anything that involves derogatory, racism, abuse, etc
You can check our terms of work here
The world is our oyster. Melewi is a remote-first company, we’re helping you achieve your business goals from all over the world.
Melewi is a product design & growth agency. With 60+ years of collective experience, we’ve helped Fortune 100's, 500's and ambitious startups around the world succeed. Seven years of battle-testing our methodology means you can count on us to create effective, organised and accurate work that delivers results quickly.
We operate on Singapore business hours (9am to 5pm M-F), but since some of our team members are in other parts of the world, we’re pretty much flexible with time.